![]() Please be advised that Lunar Toy Store ships orders to the customer name and shipping address provided for the order. If you are still unable to locate you package, please Submit A Request with your order number, so that we can confirm the delivery location with the carrier and determine if the package is lost. Packages can also be scanned too early and may take a few business days to actually be delivered. Please wait an addition 3 business days for your package to arrive. Packages may be marked as delivered but can be held onto if the carrier is unable to find a secure location to deliver the package.Most of our items are too large to fit in a standard mailbox and may be delivered to a PO box instead. If your order was shipped via USPS, please also check with your local post office to see if they have your package.If you live in an apartment complex, please contact your rental office to see if they are holding your package there.Please check with neighbors as well as other members of your household to see if anyone may have put your package aside.Please follow these steps prior to contacting us about the issue: If your tracking number shows that the order has been delivered but you cannot locate your package, The best, most accurate, and up to date information on the whereabouts of your package will come directly from the tracking information provided by the carrier. We have the same information as you when it comes to the tracking information, so we recommend closely monitoring the tracking information for any updates. We appreciate your understanding and cooperation.We sincerely apologize for any issues with receiving your order! No future orders will be accepted from you. Please be advised that repeat pre-order cancellation during or after the estimated Pre-Order release month including cancellations due to payment issues are in direct violation of our pre-order cancellation policy and will lead to all orders and LTS account being permanently closed. Our Support Team is available to assist you during normal business hours and are here to answer any questions, as we know many items have been continually delayed by the manufacturer and/or supplier(s). We kindly ask that you Submit A Request for any cancelation requests or other concerns, so that our Support Team can assist you directly. This is not reversible, as chargebacks are considered forced cancelations and are ultimately in violation of our pre-order policy. These types of cancelations can result in your other orders being canceled and your LTS account being permanently closed. If we receive a chargeback for your order in error or otherwise, your order will automatically be canceled. Please Submit A Request for assistance with canceling these pre-orders. These orders will follow our previous hassle-free cancelation policy and are eligible to be canceled and/or refunded if paid for up until the expected release month of the item. We apologize for any inconvenience.Īll sales will be final after the estimated release date, no refunds or return options will be available. Unfortunately, due to card processor limitations, if the cancelation is requested later than 90 days from the original transaction date, we will have to submit the refund back to you by PayPal. ![]() If your order was placed on or after this date, a 5% fee will be applied to the total refund if the cancelation is requested later than 90 days from the original transaction date. A full refund will be provided if your order was placed prior to. Pre-order items : These orders can be canceled anytime prior to the estimated Pre-Order month listed for the item if the order has not been shipped yet. If you have already received a tracking number, we will not be able to cancel the order. In-Stock Items : These orders can be canceled as long as they have not been shipped yet. To cancel an order, please Submit A Request, and our team will be happy to assist you.
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