There is also an official Kindle Facebook page, which is a great community to join if you need quick help and advice from experts and users alike. If your device is under warranty, you will be able to contact Amazon Customer Services and arrange for a local technician to carry out any repairs. Here you will find a full library of help topics, forums where you can ask other Kindle users and Amazon staff for advice on how to reset a Kindle, with dedicated user guides for every type on the market. Visit the official Kindle Facebook pageįirst of all, you can seek professional help through the official Kindle Digital Services and Device Support page.Visit the official Kindle Digital Services and Support page.If you have tried all the steps above and to no avail, there are two more options to help you get your Kindle back to working order: It's worth noting though that your WiFi details and any parental controls you had set up will need to be entered again.Īs a side note, if you ever decide to sell your Kindle or it gets stolen, you'll also want to do a factory reset to clear all your content and personal information. Look for the three vertical dots in the top-right of your homepage if you are unsure, as these should link directly to your settings.īe warned: a factory reset does remove all the content from your device, but you will be able to re-download your apps, free eBooks, and your best eBook titles from the Cloud, or directly from your Amazon library. These steps may vary, depending on which model of Kindle or tablet you are using. From there take the option to 'Reset device'. If your Kindle battery is fully charged, and the device is still freezing after doing a soft reset, it may be worth wiping the slate clean by restoring it to its factory settings.īefore committing to a factory reset, it might be worth quickly checking with Kindle Support to ensure there are no other steps you can take.įrom the home screen of your Kindle select 'Menu', then 'Settings'. The soft reset won’t wipe any of your data or mess up your settings, so it’s perfectly safe to do as often as you need. In the same way that it is important to fully shut down your desktop computer or laptop regularly-rather than leaving them in perpetual sleep mode-it is vital that you allow your Kindle a chance for a refresh every now and then. Don’t worry if the screen flashes during the process. After a few seconds, your Kindle should automatically begin rebooting. Continue to hold down for a count of 40, then release.Alternatively, if you press and hold the power button and your screen goes blank, hold the button. Flip open your Kindle cover, and press and hold the power button (this is usually on the bottom of your device, but may be on the back) until the power menu appears.The second option is to try a soft reset.
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